Privacy policy
Updated October 20261. Who we are
Fortis Arbor L.L.C-FZ (“Fortis Arbor”, “we”) is licensed by Meydan Free Zone (licence 2306843.01) and based at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE. We are responsible for the personal data described in this policy. For any privacy question, contact info@fortisarborwealth.com.
2. Information we collect
The details you give us through our forms, by email or in meetings, such as your name, contact details and the content of your enquiry. If you become a Fortis Arbor Wealth client, information about your finances, family and goals. If you submit a raise, information about your company. If you register as an investor, your investment preferences. With your consent, information about how you use this website.
3. How we use it
To respond to your enquiry; to provide the services you ask for; to meet our legal obligations, including identity and anti-money-laundering checks; and, only if you agree, to send you insights by email.
4. Who we share it with
Product providers and insurers you choose to use through Fortis Arbor Wealth; firms involved in a capital raise or debt introduction, only where needed for that transaction and with your agreement; the service providers who run our systems, such as website hosting and our client database; and authorities where the law requires it. We never sell personal data.
5. International transfers
Some of the organisations above are outside the UAE. Where your data leaves the UAE, we use appropriate safeguards to protect it.
6. How long we keep it
Only as long as we need it for the purposes above, or as long as the law requires.
7. Your rights
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you can ask to see the data we hold about you, correct it, delete it, restrict or object to how we use it, and withdraw your consent at any time. Contact us using the details above.
8. Cookies
We use essential cookies to run this website and, only with your permission, analytics cookies to understand how it is used. See our cookie policy.
9. Changes to this policy
We will post any changes on this page and update the date at the top.
Regulatory status
Fortis Arbor L.L.C-FZ (“Fortis Arbor”) is a company licensed by the Meydan Free Zone, Dubai, United Arab Emirates (licence 2306843.01). Fortis Arbor Wealth and Fortis Arbor Capital are trading divisions of Fortis Arbor L.L.C-FZ.
Fortis Arbor is not authorised or regulated by the Dubai Financial Services Authority (DFSA), the UAE Securities and Commodities Authority (SCA), the Central Bank of the UAE or any other financial services regulator.
Fortis Arbor acts as an introducer. We connect clients, companies and investors with appropriately authorised and regulated firms, which are responsible for any regulated activity they carry out. Fortis Arbor Capital does not lend; debt is introduced to specialist lending partners, who are responsible for their own lending decisions.
Where Fortis Arbor Wealth introduces clients to financial products, those products are provided by third-party providers that are authorised in their own jurisdictions. Nothing on this website is an offer, solicitation or recommendation to buy or sell any investment, and it should not be relied on as investment, tax or legal advice.
Website terms of use
These terms apply to your use of this website. By using it, you accept them. If you do not agree, please do not use the website.
Who we are
This website is operated by Fortis Arbor L.L.C-FZ, a company licensed by the Meydan Free Zone, Dubai (licence 2306843.01), whose address is Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Fortis Arbor Wealth and Fortis Arbor Capital are its trading divisions. Our regulatory status is set out in the regulatory information above.
Information only
The content of this website is general information about Fortis Arbor and the subjects we write about. It is not an offer, invitation, solicitation or recommendation to buy or sell any investment, insurance, property or other product, and it is not investment, tax, legal or other advice. It does not take account of your circumstances. You should take advice specific to you before making any decision.
Who the website is for
Some products and opportunities we refer to are available only to certain investors, such as professional or qualified investors, and only in certain countries. Nothing on this website is directed at anyone in a jurisdiction where its publication or availability would be unlawful. It is your responsibility to know and comply with the rules that apply to you.
Risk
The value of investments, including private market and property investments, can fall as well as rise, and you may get back less than you invest. Past performance is not a reliable guide to future results. Private investments can be illiquid and hard to value or sell.
Accuracy
We take care to keep this website accurate and up to date, but its content is provided “as is” and may change without notice. We do not guarantee that it is complete, accurate or current, or that the website will be uninterrupted or free from viruses.
Links to other websites
Links to third-party websites are provided for convenience. We do not control and are not responsible for their content, products or privacy practices.
Intellectual property
The content, design, names and logos on this website belong to Fortis Arbor or its licensors. You may view and print pages for your personal, non-commercial use. You may not copy, reproduce, republish or distribute any part of the website for any other purpose without our written consent.
Limitation of liability
To the fullest extent permitted by law, Fortis Arbor, its directors, employees and partners are not liable for any loss or damage arising from your use of, or reliance on, this website or its content. Nothing in these terms excludes liability that cannot be excluded under applicable law.
Changes, governing law and contact
We may update these terms at any time by posting a new version on this page. These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, and the courts of Dubai have exclusive jurisdiction over any dispute. Questions can be sent to info@fortisarborwealth.com.
Conflicts of interest policy
A conflict of interest arises when our interests, or those of our team or partners, could differ from yours, or when the interests of two clients could differ from each other. We cannot always avoid conflicts, but we will always tell you about them and manage them fairly. This summary explains how.
Where conflicts can arise
How we are paid. Fortis Arbor may receive commission or fees from the providers of the products we introduce, from companies we introduce to investors, and from real estate developers and agents we introduce buyers to. This can create an incentive to recommend one option over another.
Acting across our two divisions. Fortis Arbor Wealth acts for private clients and families; Fortis Arbor Capital acts for companies raising capital. A Wealth client could be introduced to an opportunity that Fortis Arbor Capital is paid to raise money for.
Our partners. We work with lenders, product providers, real estate partners and other firms involved in a transaction, some of whom may pay us.
Personal interests. Members of our team may hold personal investments, receive gifts or hospitality, or have relationships with companies we work with.
How we manage conflicts
Disclosure of payments. Before you act, we tell you in writing who pays us, how much or on what basis, and in what form. We do not hide that we may be paid by the companies we introduce.
Suitability first. Recommendations to Wealth clients are based on their needs and circumstances, not on the remuneration we receive. Where we are paid by the issuer of an opportunity, we say so before any introduction and we never present it as independent advice.
Separation of information. Confidential information about Capital clients is shared on a need-to-know basis only and is not used for the benefit of Wealth clients, or the other way round.
Gifts and personal dealing. Our team must declare gifts and hospitality above a modest value and any personal interest in a company we work with, and these are recorded in a register.
Declining to act. If a conflict cannot be managed fairly, we will decline to act or stop acting.
Records and review
We keep a record of conflicts identified and how each was handled, and we review this policy at least once a year. A copy of the full policy is available on request from info@fortisarborwealth.com.
Complaints procedure
We want to hear when we have fallen short. This procedure explains how to raise a complaint, what we will do with it and where you can go if you are not satisfied with our answer.
How to complain
You can complain by email to info@fortisarborwealth.com (please put “Complaint” in the subject line), by telephone on +971 4 594 3801, or in writing to Fortis Arbor L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Please tell us your name and contact details, what went wrong, when it happened and what you would like us to do to put it right. Making a complaint is free of charge.
What we will do
We will acknowledge your complaint in writing within five working days and tell you who is handling it. Complaints are investigated by a senior member of the team who was not involved in the matter complained about. We aim to send you a full written response within 30 days. If we need longer, we will write to explain why and tell you when to expect our answer. Our final response will set out what we found, whether we uphold your complaint and any remedy we are offering.
If you are not satisfied
Fortis Arbor is not regulated by a financial services regulator, so there is no financial ombudsman with jurisdiction over Fortis Arbor itself. Depending on what your complaint concerns, you may still have further rights:
Products provided by third parties. Where your complaint relates to a policy, plan or investment issued by a third-party provider, you may complain to that provider directly and, if you remain dissatisfied, to the regulator or ombudsman in the provider’s jurisdiction. We will tell you who that is and help you do so.
UAE insurance and banking products. If your complaint concerns a product provided by a UAE-licensed insurer or bank, you may refer it to Sanadak, the UAE’s financial services ombudsman (sanadak.gov.ae), once you have first complained to that institution and either received its response or waited 15 days without one.
Capital raising and debt introductions. Where another firm is involved in your transaction, we will tell you who it is and how to complain to it, and help you do so.
Nothing in this procedure affects your right to take legal action.
Records
We keep a record of every complaint, our investigation and our response for at least six years, and we review complaints regularly to learn from them.